Frequently Asked Questions

Browse our collection, choose your preferred hamper or gift, add it to your cart, and proceed to checkout. Enter your delivery details, confirm your order, and you will receive an order confirmation with your order number.

Yes — we specialise in bulk and corporate gifting. Visit our Corporate Bulk Order page to submit your requirements, or contact us for volume pricing, custom branding, and event-ready packaging.

No. You can check out as a guest. Your order confirmation and tracking details will be sent to the email address you provide at checkout.

Use the Track Order page on our website with your order number and email. You can also reach out to our team if you need help locating your delivery status.

Yes. Share your occasion, budget, and preferences through our custom order or consultation form, and our curators will help design a hamper tailored to the recipient.

Individual custom hampers can usually be ordered as a single piece. Branded corporate hampers with logo packaging typically start from small bulk quantities — contact us for a quote based on your needs.

Yes. For corporate and event orders we can include branded ribbons, gift tags, message cards, and packaging. Send your logo with your enquiry and we will confirm options and timelines.

Most custom hampers take a few business days to assemble. Branded packaging or peak seasons (Christmas, Diwali, Valentine’s Day) may need extra lead time. We recommend ordering early for date-sensitive gifts.

Delivery charges depend on your location and order type. Shipping details are confirmed with your order, and eligible Greater Melbourne bulk orders may qualify for free shipping.

Delivery time depends on destination and whether the hamper is ready-made or custom. Same-day dispatch may be available for eligible orders placed before 2 PM — contact us to confirm for your suburb.

Same-day options may be available for selected areas when orders are placed before 2 PM on business days. Custom and large bulk orders usually need additional preparation time.

Yes. Tell us your preferred delivery date at checkout or in your bulk/custom order notes. We will do our best to deliver on the requested date for celebrations and corporate events.

After your order is placed, our team will confirm payment options with you. For corporate and bulk orders, invoicing arrangements can be discussed with our team.

Yes. Invoices can be provided for personal and corporate orders. Include your company billing details when you order, or email us after checkout and we will arrange an invoice.

Because many hampers include perishable or personalised items, returns are assessed case by case. Unused non-perishable items in original condition may be eligible. Custom and personalised hampers are generally non-returnable unless there is an error on our part.

Please contact us within 24 hours of delivery with photos of the damaged items and packaging. We will arrange a replacement or suitable resolution as quickly as possible.

Approved refunds are typically processed within 5–7 business days after confirmation. Timing may vary depending on your bank or payment provider.